Heroes Club Terms & Conditions

HEROES CLUB TERMS & CONDITIONS

  • Benefits
    • Priority customer status
    • Up to 2 premium tune-ups each year
      • Preventative maintenance on your heating and cooling systems (1 tune-up for each piece of equipment, normally $129 +tax per unit)
    • 15% off repairs
    • 5% off new comfort systems
    • We call you to schedule your annual maintenance. You don’t have to remember to call and make the appointment
    • 2-year parts & labor warranty on repairs
    • Validates any manufacturers warranty on the equipment
    • Extends equipment life
    • Reduces utility overpayments
    • Reduces the chance of inconvenient, costly, and untimely breakdowns
  • Eligibility
    • The Heroes Club as provided by Van’s One Hour Heating & Air Conditioning is eligible to those who have served in the U.S. Armed Forces OR is an active, currently-employed, badge-carrying First Responder (Fire & Police).
      • U.S. Armed Forces
        • The U.S. Armed Forces consists of the 5 branches of the U.S. Military (Air Force, Army, Coast Guard, Navy, & Marines) and includes Reserve & Guard members.
        • Includes the following military statuses: active duty, reserve, national guard, and veteran (honorably discharged).
        • Those who are eligible must be the one to sign up.
      • First Responders (Fire & Police)
        • Eligible First Responders include active, currently-employed, badge-carrying members of the Fire and/or Police Departments.
        • Those who are eligible must be the one to sign up.
        • Periodic re-verification may occur and continued eligibility will be determined at that time.
  • Exclusions
    • The following situations would exclude you from joining the Heroes Club:
      • If you have not served in the U.S. Armed Forces OR if you are not an active, currently-employed, badge-carrying First Responders (Fire & Police).
      • If you are a Veteran who is not honorably discharged
      • If you are a retired or previously employed First Responder
      • If you are not a homeowner
      • If the service location is not your primary residence
        • Heroes Club membership is not valid on rental properties
      • If the service location is not in our service area
  • Length of Term
    • Heroes Club membership is a free, lifetime membership to our Military Heroes (active duty, reserve, guard, veteran (honorably discharged) within the 5 branches of the U.S. Armed Forces)
      • This membership will NOT expire; It will continue as a benefit to your spouse, for as long as your spouse owns the home.
      • The Heroes Club membership automatically renews annually as long as you remain eligible.
    • Heroes Club membership is a free membership to First Responders as long as they remain active, currently-employed, badge-carrying First Responders (Fire & Police)
      • Valid while active, currently-employed, badge-carrying as a First Responder in a Fire and/or Police department
      • Not a lifetime membership. Periodic re-verification may occur and continued eligibility will be determined at that time.
      • The Heroes Club membership automatically renews annually as long as you remain eligible.
  • Signing Up
  • Verification
    • Verification of military service or status as a First Responder is required before your Heroes Club membership can be approved.
    • Eligible verification documents include but are not limited to:
      • Military ID, DD Form 214/215, DD Form 256, NGB 22/22A, Veteran Health Identification Card (VHIC), or Fire/Police Badge AND pay stub
  • Communication
    • Once submitted, we will process your request. If approved, within 2-4 weeks you can expect to receive a welcome kit in the mail as well as a phone call from Van’s One Hour to schedule your first HVAC tune-up.
    • Note: your personal information will not be shared with any third parties.
  • Relation to the Comfort Club
    • If a current Comfort Club member is interested in switching to the Heroes Club, transition to the Heroes Club will occur at end of current Comfort Club agreement.
      • Please note that the benefits do change when switching from the Comfort Club to the Heroes Club.
    • The Comfort Club and its added benefits is always available at the normal Comfort Club rates.
    • Contact the office with any questions (800-559-8267 or 920-336-2816)

 

If you have any questions you can reach Van’s One Hour Heating & Air Conditioning at

800-559-8267 or 920-336-2816.